Providing service to the service industries—whether it is a retail shop like a drug store, auto parts store, grocer, or big-box retailer or a hospitality company like a restaurant, hotel or even a sports arena—requires top-notch customer service

When Point of Sale (POS) equipment goes down, it impacts the ability of your customer to provide service to their customers. Customer service is critical to the retail and hospitality industries, and therefore the service that keeps the POS equipment running is critical as well.

Maintaining equipment for retailers and hospitality companies requires sharp focus on customer service, but doing so profitably also requires a high level of control within the service organization itself.

This white paper provides insight gained from recent conversations with some leading service companies to discover how Service Lifecycle Management (SLM) principles are being used to provide world-class customer service to the retail and hospitality industries, while simultaneously reducing costs to improve profitability.

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