Astea International, Inc.

The time is right to apply dynamic scheduling tools to solve the growing service scheduling and dispatching challenge as part of an overall Service Lifecycle Management (SLM) strategy.

Service companies have to deal with the realities of not having enough resources, having too much work to do, coping with schedules that are hard to predict, and trying to meet continuously increasing customer expectations for service.

The service environment is naturally a very chaotic environment, which has led to inefficiencies in the field as well as in the office. Improved management of service processes can help increase customer satisfaction and profitability.

Applying scheduling technology and proven optimization practices is providing many companies a solution to the complexity problem. Scheduling optimization technology, formerly reserved for large companies or mission-critical issues, is now coming into the reach of smaller companies.