Service Management Software - Overview
Astea is committed to helping organizations maximize the value of their service operations. Astea's service management software, Alliance suite addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organizations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instrumentation and controls, business system and medical devices.
