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The Untapped Aftermarket:
Service Lifecycle Management is Tapping Right at Your Door
The concept of service lifecycle management, or SLM, has been around for some time now; however, the tools to actually make it happen are still relatively new. Not only that, they are continually evolving. Additionally, these tools continue to build upon themselves to provide users with more power and flexibility to manage their services operations. The upside of this growth in empowerment is that if your organization has already implemented SLM, then it is already on the fast track toward being able to effectively manage its total base of capital equipment, mission-critical assets, and human capital. The downside, however, is that if you have not already embraced the concept, you may be wasting precious time.
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Keeping Tabs on Service Chain Performance
Akin to a traditional supply chain, a company’s performance in delivering post-sales service to its customers depends upon its ability to coordinate and optimize the supply of service at the lowest total cost, while meeting or exceeding the needs of customers for the most total revenue. The result: a profitable service operation that positively impacts overall corporate performance and shareholder value.
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Beyond Automating the Staus Quo
Mobilized computing is all about enabling the worker and eliminating dependencies on paper-based business activities. Mobilized computing is about creating new sources of revenue, driving tremendous gains in productivity, doing away with repetitive data entry, enabling proactive customer service, and simplifying business processes. Mobilized computing solutions consist of three components: wireless connectivity, mobile devices and mobilized software. The mobile device, which can be anything from a notebook or tablet PC to a PDA or smartphone, contains the data and work to be performed. A viable mobilized computing solution requires the right kind of application to work online as well as offline, in conjunction with a device to withstand the physical requirements and rigors of the field.
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