Haemonetics Tackles Machine-Tracking, Customer Billing, and FDA GMP Standard Issues.
Service staff efficiency up, time-to-invoice down to daily vs. weekly and monthly, and FDA data integrity standards met with Astea Alliance.
A global leader in the transfusion industry, Haemonetics Corporation provides blood
processing products to both the blood donation industry and the surgical suite.
Haemonetics has earned a solid reputation for product innovation, technical expertise and operational excellence. In business for more than 30 years, the company now markets its products in over 50 countries and derives revenue equally from
Asia, Europe and the Americas.
In 1999, when the FDA issued its government good manufacturing practices (GMP)
standards—which regulated that electronic records had to be trustworthy, reliable and readily available for FDA inspection—Haemonetics was using paper forms for recording and tracking customer services, support, and product information. Each completed form was sent to a dispatcher who manually entered the information into a database and then filed the paper report. Leadership at Haemonetics quickly recognized that they were not equipped to meet the new government standards.
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