Aberdeen Featured Research:
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Mobile Field Service: Best Practices
Presented by Integrated Solutions Magazine
Today's field service organizations are finding themselves caught between two critical and opposing pressure points. On one side, customers are demanding more responsive service, with expectations of shorter time-to-repair windows and tighter service level agreements. They are also begining to require more accurate service appointment timing to minimize disruption and better manage their own operations - and they want replairs completed in one call whenever possible.
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More Productivity, More Profits with Field Automation
J. Sharpe Smith / Enterprise Wireless Magazine
With tightening margins and customers demanding better service, enterprises are looking, more than ever, to make their technicians more efficient in the field. The answers are coming in field service automation are leading to increased technician utilization, reduced call center volumes, fewer errors and increased billable time.
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From Windshield Time to Wrench Time
Mobile Enterprise
Field service organizations that still manage technicians the old-fashioned way are missing out on the competitive advantages of automated, optimized scheduling and dispatch solutions.
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Parts Management And Field Service Automation Align
Khristen Chapin / Integrated Solutions
Interview with Debbie Geiger, VP Marketing Astea International. Combine parts management with field service automation to increase first-time fix rates and reduce inventory costs. Companies implement field service automation (FSA) solutions to improve service times and information accuracy. You could still be missing out on savings and accuracies if you don’t consider parts management as part of that solution.
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