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Dynamic Scheduling Engine
By Michael Alterman, Astea International
“Smart Workforce management is
dependent on the dynamic automation of
the scheduling process in a way that
works to achieve operational and financial
goals.
The Alliance Dynamic Scheduling
Engine (DSE) can provide optimal
scheduling, in real-time, based upon
constraints that you define. The DSE
works seamlessly with the Alliance Field
Force Planner, and in tandem with the
Astea Alliance Suite for a complete cycle
of field service optimization, providing a
harmonized approach to business
planning and execution. This allows
organizations to control costs, capacity,
and ultimately improve customer
satisfaction.”
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Driving Up Profits
Mobile Enterprise
How to turn your Field Service Operation from a Cost Center into a Profit Generator. Businesses large and small are wasting time and money with antiquated or poorly designed field service systems. Without a modern system in place, businesses can't effectively track service calls or route technicians in a timely manner.
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Microsoft and Astea integrate ERP and Service-Management Suites
Manufacturing Business Technology
Microsoft Business Solutions' latest bid to add vertical-industry functionality to its ERP offerings came via a partnership with Astea International, a field-service operations vendor.
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Field Service Focus: Rising Fuel Costs
Khristen Chapin - Integrated Solutions
Field Service Focus: Rising Fuel Costs Mobile communications and/or field service optimization solutions can greatly reduce your fleet fuel costs. With the average price for a gallon of regular unleaded gas topping $3.00 at the end of July, companies with fleets of mobile workers are feeling the pain. And the price is only going up, given the lamentable quandary in the Middle East; industry analysts are predicting oil to soar past $80 a barrel in the near future. The situation brings to light the necessity for field service automation solutions, which can reduce travel time, therefore reducing fuel costs.
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One Hand to Shake
Mobile Enterprise Magazine
With its purchase of Fieldcentrix, Astea is looking to get a little closer to (more) customers. When service management software solutions company Astea purchased FieldCentrix, arguably the industry leader in mobile field force automation, it put itself in the impressive position of being able to offer customers a more seamless solution with which to support their “service management lifecycle.” It also gained an enviable client roster that included the likes of Honeywell, Ingersoll-Rand and Praxair, and positioned itself as a company that could appeal to both Fortune 50 empires and smaller players with big ideas but little infrastructure. We spoke with Zack Bergreen, chairman and CEO of Astea, about the merging of the companies and what the purchase says about the marketplace.
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