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In the News
See what the leading industry publications are saying about Astea and our solutions.
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3/18/2008 |
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When should field service companies choose fully automated systems?
ServiceManagement 365
With companies requiring greater visibility and increased efficiency within their field service operations, many see the updating of existing or introduction of new systems as the most effective means to achieve the desired end result.
But with a wealth of options available, how can they narrow these down? When, for example, should automatic scheduling be considered?
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3/15/2008 |
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Field Service Management Improves Customer Service
Integrated Solutions
Today’s field service management solutions go far beyond simply scheduling and dispatching your service technicians more efficiently. The added features and functionality can help you dramatically improve your customer service and cut your field service costs, giving you an advantage over your competition.
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9/10/2007 |
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More Productivity, More Profits with Field Automation
J. Sharpe Smith / Enterprise Wireless Magazine
With tightening margins and customers demanding better service, enterprises are looking, more than ever, to make their technicians more efficient in the field. The answers are coming in field service automation are leading to increased technician utilization, reduced call center volumes, fewer errors and increased billable time.
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8/1/2007 |
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Field Service Automation Pays Off
Khristen Chapin / Integrated Solutions
The Linc Group, is interviewed about their sucess with using our FieldCentrix solution. This $480-million service company achieved a one-year payback from our field service automation solution.
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4/25/2007 |
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From Windshield Time to Wrench Time
Mobile Enterprise
Field service organizations that still manage technicians the old-fashioned way are missing out on the competitive advantages of automated, optimized scheduling and dispatch solutions.
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2/1/2007 |
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Parts Management And Field Service Automation Align
Khristen Chapin, Integrated Solutions
Interview with Debbie Geiger, VP Marketing Astea International.
Combine parts management with field service automation to increase first-time fix rates and reduce inventory costs. Companies implement field service automation (FSA) solutions to improve service times and information accuracy. You could still be missing out on savings and accuracies if you don’t consider parts management as part of that solution.
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11/7/2006 |
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Driving Up Profits
Mobile Enterprise
How to turn your Field Service Operation from a Cost Center into a Profit Generator
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9/7/2006 |
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Microsoft and Astea integrate ERP and service-management suites
Manufacturing Business Technology
Microsoft Business Solutions' latest bid to add vertical-industry functionality to its ERP offerings came via a partnership with Astea International, a field-service operations vendor.
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8/31/2006 |
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Field Service Focus: Rising Fuel Costs
Khristen Chapin - Integrated Solutions
Field Service Focus: Rising Fuel Costs
Mobile communications and/or field service optimization solutions can greatly reduce your fleet fuel costs.
With the average price for a gallon of regular unleaded gas topping $3.00 at the end of July, companies with fleets of mobile workers are feeling the pain. And the price is only going up, given the lamentable quandary in the Middle East; industry analysts are predicting oil to soar past $80 a barrel in the near future. The situation brings to light the necessity for field service automation solutions, which can reduce travel time, therefore reducing fuel costs.
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8/6/2006 |
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One Hand to Shake
Mobile Enterprise Magazine
With its purchase of Fieldcentrix, Astea is looking to get a little closer to (more) customers.
When service management software solutions company Astea purchased FieldCentrix, arguably the industry leader in mobile field force automation, it put itself in the impressive position of being able to offer customers a more seamless solution with which to support their “service management lifecycle.” It also gained an enviable client roster that included the likes of Honeywell, Ingersoll-Rand and Praxair, and positioned itself as a company that could appeal to both Fortune 50 empires and smaller players with big ideas but little infrastructure.
We spoke with Zack Bergreen, chairman and CEO of Astea, about the merging of the companies and what the purchase says about the marketplace.
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5/2/2006 |
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Astea Aims to Improve "First-time-fix" Rates in Field Service: Offers new inventory visibility, GPS mapping and scheduling capabilities in solution for mobile service organizations
Supply and Demand Chain Executive
Service lifecycle management (SLM) specialist Astea International has rolled out a new version of its solution for mobile service organizations, updating capabilities to improve "first-time fix" rates, resource optimization and customer satisfaction, the solution provider announced.
FieldCentrix Enterprise 4.1, currently available, comes less than 30 days after Astea introduced Service Management OnDemand, its first managed hosting solution for the small and midsize business market.
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5/1/2006 |
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Buying Your Way to Growth: How mergers and acquisitions can put your company on the fast track.
Paul Desmond / Redmond Channel Partner Online
... And Astea International Inc. wanted to add an elite customer base and some leading-edge technology to its field service management business.
Although their specific goals were somewhat different, all three Microsoft Gold Certified Partners were focused on the same idea: growing their businesses. And all came to the same conclusion about how to reach that goal: by merger or acquisition.
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4/20/2006 |
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Service Life-Cycle Management Is a Prerequisite for "Best-in-Class" Field Service--But How Do You Get Management to Buy In?
Zack Bergreen, Sbusiness
Managing today's services enterprise means planning and coordinating services on a global scale. It means delighting your customers--and it calls for new technologies and business practices designed specifically to solve the service life-cycle management challenge. This is why any organization striving to provide "best-in-class" field service in support of its customers first must implement a robust service life-cycle management (SLM) solution in order to achieve its objectives.
However, simply identifying and communicating the potential benefits of SLM constitutes only half of the battle. You still need to "sell" the concept to management in order to gain their "buy-in." One proven tool for such a challenge is the service impact assessment, or SIA, model. It is designed to quantitatively prove the case for implementing SLM with real numbers that positively impact the bottom line.
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4/6/2006 |
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Service Management Solution for SMBs Debuts: Astea International launches on-demand solution to provide small, midsize enterprises with real-time visibility and control of service operations
Supply and Demand Chain Executive
Astea International, a provider of service lifecycle management (SLM) solutions, this week released a hosted solution targeted at small to midsize businesses (SMBs) following on the company's acquisition of FieldCentrix, a mobile field-force automation company.
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4/4/2006 |
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Call Your Customers: Before your customers call you; the proactive service call is a huge opportunity to build customer loyalty
Zack Bergreen, Line56 eBusiness Blog
With manufacturing shifting overseas, customer service is more important than ever. How manufacturers, dealers and retailers cultivate customer relationships -- with streamlined service calls, effective field support and a strategy-driven understanding of their customers' businesses -- will differentiate commodity suppliers from valued business partners in the years to come.
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