Project Management/Professional Services solutions support management of knowledge workers, such as those deployed by professional services organizations and internal service departments of large organizations. Functionality focuses on planning, deploying and billing service engagements that can extend for days, weeks, months and years.
Project Management applications are expected to improve resource planning and allocation, workflow management, consultant time and expense reporting, subcontractor and vendor invoice processing, customer billing, and visibility of service engagements.
Improve Resource Utilization and Project Visibility
Project Management solutions manage service engagements of any complexity and scope, including requirements for material resources and extended support services such as help desk, field service, contact center and customer self-service portals. Fully integrated Web-based capabilities further increase operational efficiencies leading to improved cash flow, margins, bid competitiveness and profitable business relationships.
Integration with other Astea solutions delivers an end-to-end solution to market, sell, manage and bill professional services. Capabilities to share sales, service, project, and post-project field service data across the enterprise, generally enables professional services organizations to operate with less overhead, improved cash flow, higher profitability, and more competitive bidding. Powerful decision-support tools help match resources to needs and timetables, and control workflow in real-time from planning though deployment. Knowledge workers electronically receive assignments, access documentation, collaborate, and report job status, time and expenses--improving compliance, speed, accuracy and content of field reporting. Your organization reduces overhead, increases revenue capture, and delivers a higher quality of service within the contracted time and budget.