Solutions

Contract Management Software

Contract and Warranty Management solutions from Astea provide the necessary flexibility with user-defined pricing, service levels, tracking and billing to support the most dynamic business environments. Astea's solutions incorporate robust contract and warranty management capabilities to improve field service delivery and improve customer satisfaction.

Easy, system-wide coordination of contract tracking, service delivery and billing -- regardless of contract variations -- closes the gap and speeds billing cycles. Time, materials and expense attributes as well as exceptions provide complete and accurate customer billing ensuring proper revenue generation.

---

Enterprise-Wide Visibility and Coordination of Contracts and Warranties

The software supports all field service categories including phone support, onsite services for equipment installations, break/fix, metered usage, and preventive maintenance and any need for repairs brought in house for service. Easy to use templates enable staff to create standard contract quotations with only a few keystrokes. Quotations can be automatically turned into contracts when accepted.

Contract and warranty tracking provides the necessary visibility so everyone interacting with the customers knows the contract status, service level, coverage, and the difference between warranted and billable goods and services. These robust capabilities support automatic and renegotiated contract renewals; tracks contract modifications and invoice histories; and easily interfaces with third party financial systems.