Solutions

Business Intelligence

You have vast amounts of data but not enough information. Management is looking for answers right now, information is scattered throughout the company, the volume of data available is overwhelming, and none of your reports tie together – who has time for analysis? All you want to do is to apply the best intelligence of the organization to the problems at hand today but also proactively plan and drive the business for tomorrow.

With today’s volatile and unpredictable environment, in conjunction with changing business rules driven by globalization and deregulation, it is imperative that organizations focus on proactively driving their business through multidimensional analysis.

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Unify Your Service Data for a 360 Degree View of Your Business

Your customers are becoming more empowered which is driving you to slash costs or lose business to another company. You need to be agile and proactive to thrive in this fast-paced business environment. For proactive service management, business intelligence provides highly visual, real-time analysis of business performance, focusing on Key Performance Indicators - a tool that facilitates businesses’ understanding of customer behavior.

With Astea's BI solution, we enable the viewing of information for the entire enterprise, increasing revenues and identifying new business opportunities. It's designed to ensure that users of all kinds have immediate access to crucial information whenever it's needed. In the boardroom, at agent level, or even for customers, this powerful solution effortlessly allows the viewing of performance data such as performance against service level agreements, contract profitability, product failure rate, repair turn around times, customer satisfaction and engineer efficiency.

If you are interested in business intelligence but don’t need the advanced BI tools, we also offer another option called Embedded BI. By leveraging Embedded BI, you can offer graphical dashboards across your organization, which is relevant to the end user’s role in the organization. These dashboards are available throughout the major modules of Astea solution suites. By leveraging Microsoft Reporting Services and our embedded dashboards we can bring the power of business intelligence to every employee in your organization.