Service Parts & Logistics

Service-Parts-Logistics

Service Parts & Logistics applies best practices to ensure stock levels and movement of inventory keeps pace with service and service-related sales activities. Customer satisfaction and staff productivity improve through a higher percentage of first-time fixes and faster fulfillment of add-on sales.

The Service Parts & Logistics solution is divided into three functional portals. These are Supply Chain, Inventory Management and Reverse Supply Chain, reflecting the diversity of needs in this area. The solution supports all warehousing strategies; centralized, regional, repair depot stock, customer-site inventories, and field technicians' personal and mobile inventories.


Ensure Stock Levels and Inventory Movement Keep Pace with Service and Sales

Seamlessly integrated with sales and service applications, Astea's solution enables equipment service organizations to control inventory costs, manage assets and implement proactive service management strategies. Astea’s solution features functionality such as purchasing, material movement and retirement, which aides in the elimination of inventory overstocking or under stocking, ensuring successful service delivery and customer satisfaction while lowering field service costs, as well as management & usage of spare parts and goods to be sold. Automated calculation of stock profiles based on usage eliminates overstocking and dramatically reduces costs associated with storing, depreciating, and insuring inventory. Service Parts and Logistics solutions also support the processing of customer returns, vendor returns and vendor warranty claims processing.

The application supports parts and tools management for effective field service delivery and Service Level Agreements (SLA) compliance. We believe that improved cost management improves cash flow by streamlining and shortening the cycles from inventory to usage to billing. In addition, lower logistics costs open opportunities to recognize higher margins on products and services. Key areas to apply this solution include asset management, field service parts/tools management, demand fulfillment, and sales fulfillment.

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