State of Service Management 2014
How your field service organization can create a profitable alliance.
Sales and Customer Management
When it comes to managing the relationship with your customer, you cannot afford to leave things to chance. Empower your organization with a strong service and support infrastructure to manage the customer relationship management process with greater efficiency and ease. Everyone in your organization, from managers to dispatchers to executives, has a 360-degree view of your customers and installed equipment.
Sales solutions consolidate and streamline the sales processes of an enterprise, from quote generation through order processing, at all points of customer contact including field sales, inside sales, contact center sales and field service sales. Leveraging all enterprise knowledge pools with the goal to increase sales opportunities, margins and close rates.
More Opportunities. More Sales.
Consolidated views of sales and service data also provide a clearer understanding of enterprise operations to drive strategic business decisions. Sales force automation applications automate business rules and practices such as enterprise-defined sales methodologies, sales pipeline management, territory management, contact and opportunity management, forecasting, collaborative team selling and literature fulfillment.
The big picture view enables managers to assess synergies each channel delivers to an overall campaign and adjust channel details such as prospect lists, scripts, budgets or offering incentives to elicit best results. When used in conjunction with other Astea solutions, we enable equipment and service organizations to leverage customer information with the goal of identifying potential new revenue sources, maximize customer loyalty and sales opportunities.