State of Service Management
Prioritizing internal improvements for greater innovation.
Complete Visibility & Control of
Your Service Supply Chain
The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just satisfy customers; instead we must learn ways to continuously delight our customers. More and more companies are coming to the realization that customer service is no longer just a cost of doing business but rather a great opportunity for revenue growth and competitive differentiation. In order to capitalize on this revenue generating opportunity, companies need to embrace and adopt a service lifecycle management strategy. Adopting Service Lifecycle Management means that companies need to begin looking at the service opportunity as a lifecycle rather than an event or even a series of discrete events. Companies need to shift from being reactive to being proactive and protective of the customer and leveraging customer information to look ahead and manage the customer.
Breaking Down the Barriers…
A Fundamental Competitive Advantage
An Integrated Approach
Breaking down the traditional barriers between departmental and enterprise systems is key to taking your enterprise to another level. World-class service companies know that an integrated approach that ties call centers, depots, field service, sales and office personnel together provides the most value to their customers. With Astea’s portfolio of solutions we can provide the comprehensive service lifecycle management information backbone that you need to survive in this competitive and dynamic environment.
Scalable, Open and Modular
Introduce solutions one area at a time or deploy as a seamless information backbone across the entire service lifecycle continuum. Eliminate the patchwork of disparate systems that can hamper your ability to provide best-in-class service due to the “siloing” of vital customer information. With our open and scalable architecture you can easily leverage your existing and future technology investments.
Real-Time Performance Management
Unify your information for a 360º view of your customer and your business. Our unique capabilities help you conveniently and effectively measure, predict, plan and optimize your overall service lifecycle management strategy. With personalized, multi-dimensional views, easy-to-assess dashboards and proactive alerts, you get the insight you need to increase competitiveness and profitability, drive stakeholder value, and mitigate business risks.
Unmatched Experience & Expertise
Leading organizations around the world are running their service lifecycle business on our solutions. An innovator and thought leader since 1979, we are the company to turn to when operational excellence and delivering best-in-class service are your objectives.