Making Sense of Services
Understand how to best leverage field service technologies and trends.
Statistics show that customers are more likely to make additional purchases when in contact with a vendor for another purpose – such as when accessing a contact center or self-service portal for information or service, or during a field service visit.
Order Processing solutions provide straightforward functionality for the management of quotations and order fulfillment. Quotations can be created for the sale of products and the provision of field services. Integration with the approvals process as well as Logistics and Field Service solution areas ensure efficient management control and sustainable promises for delivery.
Turning Service Calls into Sales Opportunities
Sales Order Processing capabilities increase revenue by expanding opportunities for customers to purchase products and services. Sales Order Processing solutions enable service representatives to quote and close sales during any customer contact as well as process returns.
Deploy Sales Order solutions to improve the immediacy and completeness of customer care, convert service interactions into sales by responding to customer needs the moment they arise, or recommend additional products and services. Order Processing solutions can also remind customers of marketing promotions, unlock up-sell and cross-sell opportunities and accept trade-ins, empowering and encouraging service representatives to create, escalate and capture previously missed sales opportunities. This application is ideally suited to the sale of “consumable products” in association with the provision of equipment-based services, but can be equally applied to the supply of finished products resulting from up-sell and cross-sell opportunities.