Transform Service into a Revenue Machine
Maximize the impact of your service revenue initiatives.
Operate with Optimal Performance Leveraging the Latest Devices
Service companies have to deal with the realities of not having enough resources, having too much work to do, coping with schedules that are hard to predict, and trying to meet continuously increasing customer expectations for service. The service environment is naturally a very chaotic environment, which has led to inefficiencies in the field as well as in the office. Improved management of service processes can help increase customer satisfaction and profitability. In addition, applying scheduling and mobility technology and proven optimization practices are providing tremendous benefits for service companies.
Mobility Made for Field Service Demands
In today’s competitive market, you need to optimize your field service resources to reduce overhead, yet still find ways to continually improve service value and delivery and generate new revenue. Field service automation is key to accomplishing these strategic goals. Astea’s mobile workforce solutions help you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand. Astea’s Mobility Suite leverages the latest HTML5 technology to deliver a hybrid mobile solution with native capabilities, and will provide your mobile workers with innovative functionality for:
This solution provides a sleek and innovative user interface while still providing the ability for mobile workers to continue working whether they are in or out of wireless coverage. With the ability to operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPads, organizations can choose the device that works best for their environment and still be able to leverage the most powerful mobile solution designed specifically for the way field technicians work.
Scheduling that Keeps Your Service in Sync
Our mobile workforce optimization solutions combine innovative performance with truly dynamic capabilities to provide real control in real-time. By optimizing and balancing the complex tradeoffs between service cost and level of service, this innovative technology helps you improve efficiency, accuracy and profitability. Ultimately, it helps you proactively manage your service organization, so you can roll with an ever-changing schedule like never before. As a result, these workforce solutions establish that competitive advantage capable of cementing lasting business relationships and creating powerful new business opportunities for you, regardless of the size of your service organization.
Find Out More About Astea's Mobility and Scheduling Optimization Solutions