mobile workforce management software

Alliance Mobile Edge – The New Standard in Workforce Mobility

Internal processes, connected devices and customer expectations are all creating increasingly complex demands. In fact, all organizations are striving for simplicity in an ever-increasing technology environment. Companies need more powerful capabilities that function in simpler ways. The latest version of Astea’s industry leading mobile application—Alliance Mobile Edge—simplifies the complex service experience while delivering robust, customizable, user-friendly technology.

Alliance Mobile Edge delivers a superior user experience and will help you increase user adoption, boost technician productivity, improve service margins and contract profitability, and delight end customers. 

A Sleek, Intuitive User Interface Inspired by Google

Alliance Mobile Edge’s look and feel is intuitive, user-friendly and easy to learn. Familiar Google Material Design attributes help field techs quickly understand how to use the application for easy adoption and fast, on-the-job learning. 

Unprecedented Ability to Customize – Even Down to Individual Workers

Alliance Mobile Edge puts the power to customize the work environment in the hands of business users. Our core Alliance solution has long been the most customizable platform in the service management industry, and Mobile Edge is continuing that legacy. You can modify the application to mirror how your company—even down to the individual technician level—works most effectively. 

Easy-to-Use Productivity Tools for Faster Learning and Greater Adoption

Alliance Mobile Edge was designed to allow technicians to focus on their job—not on the technology that supports it. Technician-enhancing tools, including team and crew collaboration, “Google-like” knowledge base search results, augmented reality and Artificial Intelligence, are all literally at their fingertips. These features help engineers diagnose problems, make repairs, perform preventative maintenance and resolve customer issues quickly, even if they have never worked with a piece of equipment before.

Smart, Effortless Technology that Works Everywhere on Everything

Alliance Mobile Edge works everywhere. On-line or off-line, the application manages data storage and synchronization so that the technician does not have to be concerned with connectivity. Uninterrupted service to customers is so important that Alliance Mobile Edge also includes patent-pending capability that quickly restores all data in the event of a device failure.

The application works on nearly any smart mobile device or computer, so you can can choose the device—or mixture of devices—that works best for you.

 

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