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Contract and Warranty Management Software
Contract and Warranty Management solutions from Astea provide the necessary flexibility with user-defined pricing, service levels, tracking and billing to support the most dynamic business environments. It’s this flexibility, provided by contract management software that is key to maintaining positive customer relationships. Astea's contract management software incorporates robust contract tracking and warranty tracking and management capabilities to improve field service delivery and customer satisfaction.
Easy, system-wide coordination of warranty management, contract tracking, service delivery and billing -- regardless of contract variations -- closes the gap and speeds billing cycles. Time, materials and expense attributes as well as exceptions provide complete and accurate customer billing ensuring proper revenue generation. The benefits of implementing contract management software not only saves time, they also save valuable resources that can be reallocated to more pressing concerns.
Enterprise-Wide Visibility and Coordination of Contracts and Warranties
The contract management software supports all field service categories including phone support, onsite services for equipment installations, break/fix, metered usage, and preventive maintenance and any need for repairs brought in house for service. Easy to use templates enable staff to create standard contract quotations with only a few keystrokes. Quotations can be automatically turned into contracts when accepted. The benefits provided through the use of contract management software can be felt throughout an entire organization as it allows a much more streamlined and efficient process for all personnel involved.
Contract and warranty tracking provides the necessary visibility so everyone interacting with the customers knows the contract status, service level, coverage, and the difference between warranted and billable goods and services. This visibility is vital to keeping everyone on the same page with the same objectives in mind, and keeps the customers’ needs at the forefront. These robust capabilities support automatic and renegotiated contract renewals; tracks contract modifications and invoice histories; and easily interfaces with third party financial systems.