Eyes On the Prize
Learn more about the service side pursuit of revenue.
Astea Integrates with Leading Enterprise Applications
These are just a few of the applications that we have integrated with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Astea has many integration tools for its clients to seamlessly work with, and leverage, your existing application infrastructure. We provide the framework to exchange data and integrate our solution processes with a wide range of applications such as back-office financial and ERP applications, remote equipment monitoring and diagnostic software, CRM applications, tax software solutions, and Computer Telephony Integration (CTI). Astea provides customers and implementers with several options for integration:
- API Tool: API is the most commonly used tool for integration. The API tool translates an XML message into a common format familiar to the Application server Framework. In addition, the API can listen to a queue that holds many XML messages and process them into the system.
- Import Utility: This utility converts an Excel or text file into an API XML message that can be processed into our system. The Import utility can bypass the API and “talk” directly with the database.
- Export Utility: This tool enables users to export data from the Astea database. While using the API for exporting data may be unnecessary, it is still a valid option.
- GL Export Module (Alliance Links): Produces outputs in Text (comma-separated), Excel and XML format of data that have yet to be exported from the following sources: gl_batch and gl_transaction tables for Invoice; Vendor and Logistics batch types; and invoice_head, invoice_line and tax_line for Invoice and Vendor batch types, respectively. The output files can be placed to the following locations: local server/network shared folder; folders on FTP server; and queue tasks on public/private queues.
- Astea Alliance Web Services: Provide the Developer with out-of-the box functions to create a specific transaction (for example, a Service Order). Web Services use the API to process the transaction into Astea’s system.
- Event Broker: Features new functionality that allows internal/external applications to receive information (subscribed events) from the Astea Application.
- Sync Utility: Allows the technical specialist to copy data from any SQL/Oracle database to another (including external and Astea databases).
- Email Listener: Allows invoking API commands using email to send messages to a dedicated mailbox.
The selection criteria for the integration approach and tools depends on whether the integration requires flat files or XML, the frequency of events (e.g. once per day versus real time), middleware availability (Microsoft BizTalk ®, SAP Netweaver, etc.), the technical skill set in the client organization, error handling (real time or not) and other constraints or requirements. Our integration tools extend Astea’s return on investment for customers by making all solution areas accessible to external software through web services and open, well defined, synchronous and asynchronous application programming interfaces (APIs) that are XML based.
Learn how we can optimize integration with your applications from:
Request More Information on Astea's Integration Capabilities