Mobile Workforce Management
Mobile workforce management software is an ideal solution for equipment service companies who want to automate daily tasks and eliminate manual inefficiencies and paperwork. At the heart of a mobile workforce management solution is software like Astea's FX Mobile®. When paired with wireless technology like smart phones, handheld computers and laptops, mobile workforce management software enables field service technicians to be more efficient, complete more work orders in a day and provide all necessary data to back office administrators instantly.
Unlock the Full Potential of Your Team
with Mobile Workforce Management Solutions
With mobile workforce management software, a technician's daily workflow becomes automated and streamlined. From receiving work orders electronically, to step-by-step guidance to complete the job, and finally to sending the completed work order for invoicing with the touch of a button, field service workers' days are transformed.
Mobile workforce management solutions also help keep your team connected, cutting down on cellular, pager and two-way radio bills as well as enabling true real-time communications when statuses change and jobs are added. Leading mobile workforce management software also offers service-centric features like equipment diagnostics and readings, and a tasks framework to help boost first-time completions and ensure that service detail is captured and available for reporting or analysis.
Mobile Workforce Management Solutions
Increase Customer Satisfaction & Loyalty
Mobile workforce management software also improves your company's image in the eyes of the customer. Customer signatures can be captured electronically on the technician's device, and work summaries can be emailed or printed immediately for customer review. The right mobile workforce management solution can enable your field technicians to improve service levels, generate new business through cross-selling and up-selling opportunities, and help increase your bottom line.