Alliance DSE
Alliance DSE is the new generation of field service scheduling solutions for a new era of service management. It is a proven and robust, real-time dispatch scheduling software solution designed to optimize and balance the complex tradeoffs between service cost and level of service. Service dispatch software presents one of the most significant opportunities to quickly impact and improve both an organization’s bottom line and customer satisfaction. It addresses the specific challenges of field service scheduling, while simultaneously increasing efficiency, accuracy and profitability to help you sustain a competitive advantage in today’s volatile environment. The Alliance DSE takes into account many key constraints such as parts, skills, SLA's, preventive maintenance, break/fix and job location.
Superior Capacity, Availability and Performance
Astea has taken a dispatch scheduling engine that was developed to handle mission critical environments such as emergency response, where a response time determined life or death, and embedded it into its core product. Astea’s DSE provides for maximum flexibility that enables companies to proactively drive, manage and monitor their technicians through demand forecasting, workforce profiling, and operational optimization. Powered by the latest Microsoft .NET technology, Astea’s DSE enhances productivity, improves business processes and maximizes return on investment. The service dispatch software provides structured planning & consistency allowing for the implementation of company policies which achieves greater financial value.
Optimize Schedules in a Fraction of a Second
The DSE is dynamic in that it constantly recalculates changes, in real-time, for highly optimized schedules in a fraction of a second, maximizing the efficiency and effectiveness of the field operation – minimizing labor costs, travel time, technical skills and penalties while maximizing conformance to commitments and SLAs. Infrastructure is developed to help you organize, synchronize, and consolidate field service operations throughout the enterprise. Another strategic opportunity available from dynamic scheduling is that it can recognize slack time so that preventative maintenance, courtesy calls, or up-sell and cross-sell activity can be performed instead of taking longer breaks.
Benefits
Reduce Costs:
- Reduce service delivery costs 5-20%
- Reduce planning costs up to 75%
- Reduce travel costs 5-15%
- Minimize penalties
- Eliminate costs and errors associated with manual scheduling
- Handle more jobs with fewer technicians
- Improve ratio of dispatchers to technicians
Improve Customer Satisfaction and Loyalty:
- Get the job done right on time, the first time, with the right technician
- Provide accurate and reliable schedules to your customers in real-time
Increase Revenues:
- Ability to schedule more complex work, sales calls, up-sell and cross-sell opportunities
- Ability to service more customers by optimizing routes
- Gain greater share of your customer
- Expand market penetration – take on more customers without adding additional staff
- Streamline billing process
Improve Productivity:
- Transparency–real-time visibility of your mobile workforce and their capacity
- More consistent and controlled processes
- Staff is doing more strategic work and therefore job satisfaction is increased