Alliance Business Intelligence
Best in Class Service Lifecycle Management Analytics
Uniquely optimized for Microsoft™ Analysis Services platform, Alliance BI provides the comprehensive and robust business intelligence functions that you need to clearly identify and understand the catalysts driving your business. What differentiates Astea’s Alliance BI solution is that it is fully integrated with the Astea Alliance solution, providing critical data from departments, that are traditionally dispersed across the organization, such as service, marketing, sales, contact center, depot repair, contracts, and logistics. You benefit by having all of the different pieces integrated to give you an instant 360-degree web-based view of your business.
Insight and Action
With integrated tools that facilitate results analysis, Alliance BI lets you look beyond the big picture to optimize your business. With an easy to use interface, graphical analysis and centralized data visualization, managers and executives can immediately monitor performance and analyze results quickly and effectively. They can then use that insight for proactive planning or taking immediate action to correct problems before they have negative effects. Alliance BI empowers organizations with instantaneous access to comprehensive cross-departmental information and facilitates users through the discovery process to ultimately end up with actionable information and insight.
Unleash Your Information with Interactive Dashboards
The Alliance BI interactive dashboards give users the capability to access and display data from multiple sources. Astea has incorporated service lifecycle management best practices so you can draw immediate benefits with charts, graphs, and dashboards that can be tailored and personalized by an individual. Out of the box, Astea provides a valuable set of pre-defined KPIs (key performance indicators), making it that much easier to leverage and incorporate best practices into your operational processes.
Cutting Edge Technology Translates to Business Benefits
Alliance BI provides you, out of the box, with a comprehensive customer-centric data warehouse optimized for Service Lifecycle Management requirements, unifying and consolidating information across the organization. You also have the capability to pull in information from other internal and external resources to extend the data warehouse. With a zero-footprint web interface, Alliance BI gives you the ability to access full analytic capability with the relevant data you need, when you need it.
Request Alliance BI Brochure