State of Service Management 2014
How your field service organization can create a profitable alliance.
Address Your Service Objectives While Meeting Growth and Budget Demands
The service landscape is shifting. It is no longer enough to just satisfy customers; instead we must learn ways to continuously delight our customers. World-class service companies know that an integrated approach that ties call centers, depots, field service, sales and office personnel together provides the most value to their customers. With Astea’s portfolio of solutions we can provide the comprehensive service lifecycle management information backbone that you need to survive in this competitive and dynamic environment.
Whether you have 50 technicians or thousands of technicians, we have the optimal solution to meet your requirements. Astea makes it easier for companies to leverage and adopt industry-proven, best-practice processes and workflows based on more than 34 years of experience.
Powerful solutions designed to meet the aggressive and dynamic needs of your business
It can be challenging for a large enterprise to quickly adapt to dynamic business environments and shifting business needs while maintaining a high level of service. We offer customizable solutions that enable you to accelerate revenue growth, gain proactive insight to customer interactions, improve customer satisfaction and experience, and lower total cost of ownership.
Small to Medium Enterprises
Right-sized, feature-rich solutions that enable you to optimize your service business
Over the years, we realized that small business users often required a simpler alternative to the broader more comprehensive service management software, but still required a feature-rich solution. We created a solution to offer that alternative – a simple, intuitive, and user-friendly field service solution for small to medium sized businesses. We are helping small and midsize companies streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction.
Let Us Help You Find the Right Solution for Your Needs