Overview of Service Management Software

Astea is committed to helping organizations maximize the value of their service operations. The Astea Alliance suite of service management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organizations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

Solution Capabilities


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