Maximize Mobile Strategy with FX Resource Utilization

FieldCentrix Enterprise solution clearly provides a competitive advantage in best-of-breed mobile field service automation. Adding FX Resource Utilization software to the equation enables real-time service data to go to the next level and dramatically increase the productivity and efficiency of your work force and service operations through load balancing and optimized resource planning.

Resource Utilization Optimizes Resources for Greater Profitability

FX Resource Utilization is a strategic workforce modeling tool for accurately planning, tracking, and analyzing service resources in real-time. It provides an easy and automated way to size, manage, and report on resource capacity and utilization across the enterprise to determine how to best deploy resources, cost-effectively balance workloads, and service engineers.

 Further optimized resource utilization capabilities ensure that all service-level commitments are met, while contracts remain profitable.

 With FX Resource Utilization, you can see across your entire service operation to dynamically plan and track utilization in real time. Powerful functionality allows you to:

  • Compare planned work against actual work for every resource in the organization

  • Compare and analyze workload versus available resources

  • Identify if proper staffing meets contractual commitments and planned work

  • Perform analysis on contracts to assess relationships between available to spend (ATS) hours, assigned hours, and actual hours

  • Locate the work orders and work order groups that comprise assigned and actual hours

  • Define monthly available hours and planned hours by job type for each resource

  • Utilize resource templates to simultaneously create multiple resource plans

  • Easily edit plans and monitor workloads and staffing requirements

  • Track targeted service and PM hours

Providing a Positive ROI Impact

FX Resource Utilization impacts ROI by dramatically enhancing both the productivity and profitability of your business.

Productivity is improved by:

  • Proactively balancing contract work to the available engineers

  • Automating the data analysis and planning processes in service management

  • Continual process improvement in the forecasting of labor mix by reviewing history of planned to actual hours

Profitability is improved by:

  • Analysis tool tracks actual to budgeted PM labor hours and enable “up front” remediation

  • Expands monitoring and planning to include non-human resources

  • Improves the bottom line by better utilizing non-human resources

If you’d like to know more about Astea’s resource utilization capabilities and features, please contact us anytime. We look forward to helping to maximize your software and mobile solutions and increase the productivity and profitability of your business.


Solution Capabilities


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