Discover Astea’s Mobile Work Order Management Software: Connecting Mobile Workers

FX Mobile® is Astea’s revolutionary mobile work order management software that uses innovative wireless communications technology with handheld computers, laptops, and PDAs to automate field service processes. Furthermore, mobile work order management enables field service personnel do their jobs better and faster. FieldCentrix's smart mobile client technology allows field service technicians to complete their work, uninterrupted, regardless of wireless coverage.

Mobile Work Order Management Software to Fit Your Service Organization

Along with FX Service Center®, FX Mobile eliminates the manual inefficiencies and paperwork that can overwhelm your service technicians and your business. With FX Mobile work order software, service technicians receive work orders electronically on their mobile devices. From the touch of their hand, field technicians are guided, screen by screen, through the job—prompting them to perform standard tasks, take notes, and even record future recommended repairs or activities. Via mobile work order management software, field technicians have remote visibility to contacts, locations, problem details, job site information, account, and equipment history.

For equipment-centric service organizations, service technicians can expedite problem diagnosis and resolution using FieldCentrix's unique equipment diagnostics, readings, and tasks framework. And, wireless data communication keeps them in real-time contact with each other and the office, cutting down on cellular phone costs.

Improve Productivity, Reduce Overhead Cost and Keep Customers Happy

For other service organizations, mobile work order management software provides step-by-step guidance through service tasking, ensuring that service detail is captured and available for reporting or analysis. Upon completion, the customer approves the work by signing the worker's screen. With the touch of a button, the completed work order is automatically sent to the office for processing and customer billing. At the same time, the service worker can email or print a copy of the work summary to multiple customer contacts for instant review. No intervention from the office is needed.

With FX Mobile mobile work order management software, your field service personnel can now spend their time in the field, better serving customers, generating new business, and increasing your bottom line. FX Mobile is an international solution that supports various languages, as well as currencies, measurement systems, and time zones.

If you’d like to know more about how mobile work order management can improve field service technician productivity, reduce overhead costs, and boost customer satisfaction, contact one of our Astea FX Mobile experts now.

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