FX e-Service™ is an extension of your FieldCentrix solution that provides a dynamic customer self-service portal that links directly from your Web site. When integrated with FX Mobile® software, it provides the unique capability to truly deliver real-time information from the point of service to your customers. This is a major competitive differentiator for your company.
Working seamlessly with FX Service Center® call center and dispatching software, FX e-Service gives your customers the flexibility of submitting service requests, accessing work order information, and managing their account over the Internet.
Customers can receive an email notification each time the status of the work order changes. This allows them to know instantly when the request has been received, scheduled, is in progress, and when it is complete — all without ever calling into the office, waiting on hold, or taking up valuable CSR resources.
Adding the Web as an alternative way to provide service is convenient and greatly enhances your customers' service experience. It is also a less expensive communication method for customers to contact you, which helps streamline your operating costs. The self-service concept of FX e-Service reduces the workload of the call center staff and increases their productivity. Instead of answering customer inquiries, they can spend more time scheduling and dispatching.