Astea Alliance Customer Service Management Software

Managing today's service enterprise means planning and coordinating service on a global scale. It means delighting your customers - and your shareholders. And it calls for new technologies and business practices designed specifically to solve the service lifecycle management challenge.

Astea is committed to helping organizations maximize the value of their service operations. We do this by providing comprehensive, cost-effective customer management software solutions that optimize the service enterprise.

Alliance Applications

The Astea Alliance suite of customer management software addresses the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. This service business software integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, Sales and Marketing. Focused on the unique needs of service-centric organizations, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.

Solution Capabilities


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