State of Service Management: Roadmap for a Profitable 2014
Differentiate the tangible result that matters to the C-Suite: Profitability
Alliance Sales Orders
Statistics show that customers are more likely to make additional purchases when in contact with a vendor for another purpose. Alliance Sales Orders enables your service representatives to take advantage of this behavior by allowing them to quote and close sales during any customer contact with our order management software.
Deploy Alliance Sales Orders to improve the immediacy and completeness of customer care.
Convert service interactions into sales by responding to customer needs the moment they arise. Recommend additional products and services. Remind customers of marketing promotions. Up-sell and cross-sell. Accept trade-ins. Empower and encourage service representatives to create, escalate and capture previously missed sales opportunities.
Alliance Sales Orders screens and prompts help your organization deliver customers’ “What I Need, When I Need” requirements, fostering dependence and loyalty. Be it a spare part, a tool, an upgrade or other business, transactions can be completed quickly and resonant with the customer’s urgency. Earn more revenue from a more stable customer base to support your market expansion.
Alliance Sales Orders when deployed with other Astea Alliance applications automates creation of inventory demands. When deployed with Alliance Customer Self-Service Portal, your customers can initiate a sales quotation.
- Quotation and Sales Order Processing
- Sales Fulfillment
- Sales Opportunity Prompts
- Sales Monitoring
- Profitability Analyses
- Integration with other Astea Alliance Applications
Request Alliance Sales Orders Brochure