Astea’s Alliance Mobile: Your Top Communications Field Services Solution

In today’s competitive market, it’s essential to optimize field service resources to reduce overhead, find ways to continually improve service value and delivery, and generate new revenue. Field service automation is the key to accomplishing these strategic goals. Alliance Mobile helps you to do more with less, by making every service engineer your best — with a wealth of knowledge and experience in hand.

Empower Field Service Technicians with the Advantages of Alliance Mobile

Astea's cutting-edge mobility solution leverages the latest HTML5 technology to deliver a hybrid mobile solution with native capabilities. Alliance Mobile operates with the latest devices in the market including Android smartphones and tablets, iPhones, and iPads. Today, organizations can choose the device that works best for their environment and still be able to take advantage of the most powerful mobile solution designed specifically to accommodate field technicians.

Alliance Mobile applications utilize the latest advances in technology to optimize field service processes by:

  • Communicating with the office to receive and complete work orders and submit service tickets all electronically using a mobile device.
  • Making sure technicians are armed with all the information they need to ensure first-time fix rates as well as minimize delays between jobs due to not having parts, getting lost, etc.
  • Eliminating valuable time allocated to paperwork and other administrative tasks for field service engineers.
  • Providing a customer experience that includes a sleek and innovative user interface, allowing the ability to continue working (whether they are in or out of wireless coverage.)
  • Automatically recording information and sending as soon as the wireless connection is re-established, without technician intervention—customers are guaranteed uninterrupted service.
  • Receiving work orders which are automatically sent to the device, being able to view asset and service history; customer, account, and job site information; contract and warranty information; receiving step-by-step guidance to complete the job; capturing a customer signature, and completing work orders for invoicing for all field service technicians.
  • Managing individual technician schedules—each tech can track time and expenses in the field while keeping the home office updated in real-time.
  • Viewing of real-time current inventory levels as well as parts availability—technicians can post parts used against the work order; request parts if they are not in van stock; track their van stock; receive inventory, and ship parts back to the warehouse or depot for closed-loop tracking of returns and vendor claims.

Connectivity at its Best

While Alliance Mobile ensures that field service technicians remain connected to the home office, can manage their individual schedules, and keep track of parts, it also enables them to keep in contact with one another via text-based messaging. This makes it easy for field service technicians to remain in communication in real-time and enable them to get everything needed to deliver outstanding service.

If you’re ready to increase revenue by reducing the paperwork of technicians; lowering travel costs, inventory carrying costs, and service delivery costs; minimizing SLA penalties and accelerating the invoicing process, contact us today, click here. Our Astea experts are ready to help you implement Alliance Mobile to improve your service value and delivery and much more.

Request Alliance Mobile Brochure

Solution Capabilities


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