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Astea International Partners with SOTI to Offer Remote Device Management as Part of Their Industry Leading Mobility Solution Suite


Astea Alliance Mobility Suite & SOTI MobiControl integrate technologies to optimize security and management of corporate and employee-owned devices

HORSHAM, PA (September 12, 2011) — Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, announces that it will now offer SOTI’s MobiControl Mobile Device Management (MDM) software as a component of their Astea Alliance Mobility Solution Suite. Industry-leading software, SOTI MobiControl allows companies to manage, support and secure their mobile field force regardless of the devices used in the field.

“The demand for mobile field service solutions is on the rise. Simultaneously, the number of mobile devices entering the market is also increasing at a rapid pace. As these factors increase so does the need for organizations to protect their mission critical data,” stated Zack Bergreen, CEO of Astea International. “With this joint solution our customers will be able to eliminate the complexities associated with managing and deploying various types of mobile devices as well as ensuring that both corporate and employee-owned devices are secure.”

SOTI MobiControl enables control, access and security operations remotely of mobile devices, saving companies time, labor and money. Mobile administrators can locate, gather and track information and lockdown GPS enabled devices, enable security protocols and restrict applications from running on devices. The system effortlessly tracks hardware and software assets.

In July, Astea announced Alliance Mobile Universal that leverages the latest HTML5 technology to deliver a sleek and innovative user interface while still providing the ability for mobile workers to continue working whether they are in or out of wireless coverage. With the ability to operate with the latest devices in the market including Android smartphones and tablets, iPhones, and iPad2, organizations can choose the device that works best for their environment and still be able to leverage the most powerful mobile solution designed specifically for the way field technicians work.  Now with Astea’s new partnership with SOTI, organizations can optimize operations and minimize user downtime. SOTI Mobicontrol uses diagnostic and imaging tools to identify problems with devices in the field. By using this function, mobile administrators can immediately troubleshoot devices, saving time, labor and frustration. This reduces device and user downtime and the need to return devices to be repaired on site.

Carl Rodrigues, President, SOTI Inc. stated, “With the increasing adoption rate of both corporate and employee-owned devices around the world, field service organizations are looking for more secure, safe, and reliable management of their mission critical data. The SOTI-Astea partnership comes at the right time, by offering organizations the assurance that their sensitive corporate data and assets are protected while business security compliance is enforced and adhered to.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

Join VDC Research, Astea International, and SOTI for an informative webinar on how the right combination of mobile technologies can bring vital back-office information to each and every field service worker in a secure and controlled environment regardless of the devices being used.  This powerful webinar will be held on Wednesday, September 14th at 12:00pm ET. To register, go to www.astea.com/manage.

Astea works with hundreds of companies worldwide, maximizing the value of an organization’s service operation by optimizing critical business processes across the globe. The company can be reached at 215-682-2500.


About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. www.astea.com.   Service Smart.  Enterprise Proven.

About SOTI
SOTI Inc. develops industry-leading technology that solves the unique challenges involved in managing, securing, supporting, and tracking remote mobile and desktop computing devices in the world. Today, over 80,000 customers around the world in retail, manufacturing, health care, government, logistics and other industries rely on SOTI’s unique products to reduce the total cost of ownership associated with their mobile devices. For more information, contact us by email at sales@soti.net or by phone at +1-905-624-9828.

© 2011 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc.  All other company and product names contained herein are trademarks of the respective holders.

Company Contacts:

Debbie Geiger
Vice President, Marketing
Astea International

Sandra Abuwalla
Sr. Marketing Communications Manager
905 624 9828 ext 246


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