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Waterlogic Norge AS Selects Astea’s Service Management and Mobility Solution Suite Reinforcing their Ongoing Commitment to Delivering Superior Water with World-Class Service
Selected Astea’s Service Management Platform to Optimize Mobile Workforce; Reduce Service Costs; Increase Customer Satisfaction; and Support Strategic Growth Initiatives
HORSHAM, PA (July 17, 2013) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that Waterlogic Norge AS, a subsidiary of Waterlogic Plc (AIM: WTL.L), is a leading manufacturer and global distributor of point-of-use (“POU”) drinking water purification and dispensing systems, has selected the Astea Alliance solution suite to further streamline and optimize their water delivery service reinforcing, their commitment to making sure that with every single dispense, their customers are getting the purest and most refreshing water.
“Our ongoing success and competitive differentiation is built by delivering superior water purification and dispensing systems in conjunction with superior customer service,” stated Erik Gulbrandsen, Managing Director for Waterlogic Norge AS. “We were looking for a robust and proven solution that could provide us with the best-in-class service delivery platform necessary to further improve our exemplary customer service capabilities. After an extensive and exhaustive search for a service management and mobile workforce management solution, we found that Astea’s deep domain expertise in conjunction with their robust solution, offered the breadth and depth of functionality on a single platform, and was the perfect match for our needs.”
Waterlogic Norge AS selected Astea for their extensive and proven experience, of over 34 years, in developing and implementing global service management and mobility solutions to enterprise companies. Additionally, the Astea Alliance solution suite provides end-to-end service management & mobility functionality, incorporating industry best practices all on a single platform, with ease of integration to Microsoft Dynamics AX. Astea’s solution will provide Waterlogic, Plc with a comprehensive and robust mix of capabilities that will help to further drive and improve the efficiency and costs of service delivery as well as support their strategic growth initiatives.
“Waterlogic Norge AS is a perfect example of an innovative company that is constantly looking for ways to deliver value-added and differentiated services that continue to contribute to their goal in delivering a superior product with exceptional service. We are delighted that they chose Astea,” said Zack Bergreen, CEO of Astea International. “Astea’s solution incorporates industry expertise and best practices to support an organization’s total service operation on a single platform. We eliminate the need to have many disparate systems as our solution is a seamless service delivery platform, not a patchwork of systems stitched together, that makes it an ideal solution for companies looking to further streamline and optimize their service delivery process from a single provider.”
Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.
About Waterlogic Norge AS
Waterlogic Norge AS, a subsidiary of Waterlogic Plc (AIM: WTL.L), is a leading designer, manufacturer, distributor and operator of mains attached point-of-use ("POU") drinking water purification and dispensing systems designed for environments such as offices, factories, hospitals, hotels, schools, restaurants and other workplaces. Waterlogic is a Jersey registered company.
Founded in 1992, Waterlogic was one of the first companies to introduce POU systems to Europe and has been a leader in the POU market in terms of product design and quality, the application of new technologies and in sales and service. Waterlogic has an extensive and expanding independent global distribution network in place, reaching over 50 countries around the world. Waterlogic products are currently being sold in North and South America, Europe, Asia, Australia and South Africa. Waterlogic's leading markets are the USA and Western Europe, in particular Germany, France, Scandinavia and the UK. Of the 1.9 million new POU and bottled water installations in the business-to-business market in the USA and Europe between 2005 and 2011, approximately 73% incorporated POU technology. Website: www.waterlogic.com
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
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