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Astea International is Positioned in the Visionaries Quadrant in Leading Industry Analyst Firm’s 2010 Field Service Management Magic Quadrant


Evaluation based on Completeness of Vision and Ability to Execute

Horsham, PA, June 29, 2010 —
Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner’s 2010 Magic Quadrant for Field Service Management*.

Astea is a solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly integrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and the back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.

“We consider our positioning in the Field Service Management quadrant, by Gartner, confirmation of our ability to deliver proven, robust solutions that help service organizations reduce their service delivery costs, optimize resources and ultimately increase revenues, customer satisfaction and retention,” said Zack Bergreen, Chairman and CEO, Astea International. “With our innovative solutions we are enabling service organizations to confidently and effectively create, support and manage a truly virtual service delivery network for both financial and operational efficiencies. With our 30 years of proven experience and deep domain expertise, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe. We know that we have a product that is unmatched in capabilities and is definitely a competitive differentiator for us.”

Founded in 1979, Astea is known throughout the service management industry as being a strong and proven provider of customer-centric software solutions for field service management. Through the years Astea has continued to focus on building upon this core expertise to deliver a comprehensive and robust solution built on the latest Microsoft .NET platform. As a result of this cutting-edge technology, companies are able to leverage their existing technology infrastructure and lower their total cost of ownership.


* Gartner, Inc. "Magic Quadrant for Field Service Management" by Michael Maoz and William Clark, June 17, 2010

About the Magic Quadrant
The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com.   Service Smart.  Enterprise Proven.

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© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc.  All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

 

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