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Fortune 1000 Fire & Security Services Company Selects Astea’s Service Management & Mobile Workforce Cloud SaaS Solution Suite
HORSHAM, PA (June 26, 2014) - Astea International Inc. (NASDAQ:ATEA), the leader in service management and mobile workforce solutions announces today that a Global Fortune 1000 Fire & Security Services Company has signed a cloud software-as-a-service (SaaS) contract for the Astea Alliance service management and mobile workforce platform to optimize, transform, and manage their service ecosystem. This strategic win further demonstrates and solidifies Astea’s leadership position as the service management software provider of choice for leading fire & security companies.
This Fire & Security Services Company works with and relies on thousands of third party partners that actively participate in their service delivery chain process, and it was mission critical for them to leverage a solution that was easy to use, yet highly configurable and robust enough to support their needs. In addition to Field Service, Inventory Management, Business Intelligence, and Customer Self-Service Portal, the Company will be relying heavily upon Astea’s Third Party Vendor Management facilities and mobile app. This solution enables them to easily connect and collaboratively work with partners, vendors, suppliers, customers and employees. The third party partner/subcontractor simply downloads the mobile app from Google’s Play store or Apple’s iTunes store, and they are instantly connected regardless of the mobile device being used. In a secure and controlled environment, the third party engineer is able to receive work orders, view asset and service history, request and record parts, perform inspections, provide sales quotations in the field, capture customer signatures, work in a connected or disconnected mode, and much more. Additionally, by having the ability to manage and view both internal and external service engineers, with a single platform and dispatch console, the Company can easily choose the best engineer, at the best cost, for every job while ensuring a consistent level of service and efficiency.
“We are very excited to add another enterprise Fire & Security company to our existing list of customers in this industry. Fire & Security is one of our core target vertical markets and we have a very strong solution to meet their stringent requirements. We are proud of the number of dominant service providers in this space who have selected the Astea solution to manage their service operations. With our proven service management and mobile capabilities, enterprise collaboration tools, vendor & third party management mobile apps, dashboards, and embedded analytics, organizations can feel confident that they are implementing best practices and delivering a consistent level of service around the globe, greatly improving customer satisfaction,” stated Zack Bergreen, CEO of Astea International.
Whether on-premise or in the cloud, Astea is the only global solution provider that offers all the cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. www.astea.com. Service Smart. Enterprise Proven.
© 2014 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
Vice President, Marketing