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Bytes Managed Solutions Implements Astea’s Service Management and Mobile Workforce Solution Suite to Power its Service Transformation Initiative
HORSHAM, PA (February 16, 2016) — Astea International Inc., a global provider of service management and mobility solutions, announces that Bytes Managed Solutions implemented the Astea Alliance service management and mobile workforce optimization platform in August 2015 to gain additional efficiencies, support the company’s “green” initiatives by reducing paper, emissions and fuel costs, as well as to reinforce their commitment to superior customer service. The implementation resulted in additional benefits, such as introducing standardized operating procedures, accelerating billing cycles, and providing employees and partners with real-time access to information, with the expectation of ultimately increasing revenues and boosting customer satisfaction.
Astea is a leader in service lifecycle management and mobile workforce solutions and the implementation will enable Bytes Managed Solutions (Bytes MS) with a comprehensive and robust mix of capabilities such as mobile workforce management, real-time scheduling optimization, field service, contact center, depot repair, customer self-service, sales order processing, logistics and parts management, third party vendor management, professional services automation, and performance management. The end-to-end solution will further drive and improve efficiencies and reduce the cost of service delivery supporting the organizations strategic growth and acquisition strategy.
“We are focused on providing innovative, value-added products, services and solutions to our customers. Our success is based on our customers’ success. We are constantly looking at ways to drive positive outcomes for our customers that will support their service solutions and business objectives,” said Fourie van der Merwe, Chief Operations Officer at Bytes MS.
“With Astea Alliance, we have gained a leading-edge, unified, robust, and user-friendly solution that will support our initiatives and grow with our business. The solution, which is rated by Gartner in their Magic Quadrant for Field Service Management, is based around service excellence disciplines and best practice experiences drawn from Astea’s long and established history in the service marketplace and is uniquely positioned to meet our needs. The system will enable us to provide a shared service management system platform for the group,” he added.
“Bytes is a leader in its field as a result of its commitment to delivering superior service to its customers, a commitment which is made possible by the company’s continuous improvement of their internal processes,” said Zack Bergreen, CEO of Astea International. “Bytes MS truly understands the strategic value that quality of service can have on overall profitability, customer satisfaction and retention as well as providing a distinct competitive advantage in the marketplace. We are extremely proud that Bytes and Altron has selected to partner with us to further automate and optimize their service operations.”
Whether on-premise or in the cloud, Astea is the only global solution provider that offers all the cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; third party vendor management; and mobile workforce management with enhanced workforce planning, scheduling and optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.
About Bytes MS
Bytes Managed Solutions (Bytes MS) is a services led, software driven and hardware enabled organisation that markets, supports and maintains enterprise-wide end-to-end technology solutions and related services that enable medium to large enterprises to effectively deliver their offering to the end consumers in South Africa and Africa. Bytes MS leverages on partnerships, thought leadership and capabilities to deliver world class technology solutions and related services enabling our customers to achieve their growth and success.
Bytes MS is the exclusive distributor for NCR products in South Africa and strategically partners with Dell, HP, Lenovo, Alcatel, Burroughs, Unity, Postec, Unisys, Alcatel-Lucent and Cisco, and delivers complete solutions for the financial, retail, petroleum and infrastructure sectors.
Bytes MS enables businesses with over 107 service points, backed by extensive supply chain and logistics management. It supports in excess of 1,200,000 devices in more than 46,500 locations throughout South Africa and sub-Saharan Africa.
Bytes Managed Solutions is a division of Bytes Technology Group and wholly owned by JSE-listed Altron.
About Astea International
Astea International is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com. Service Smart. Enterprise Proven.
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© 2016 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
For further information please contact:
Vice President of Global Marketing – Astea International
Chris Van Zyl
Head: Corporate Communications & PR – Altron
Tel: +27 11 650 9200