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Complete Building Services Selects Astea’s Field Service & Mobility Solution Suite


Solution to Help Reduce Operational Costs, Streamline Workflows, Optimize Resource Utilization, and Maximize Cross-Sell and Up-Sell Opportunities


HORSHAM, PA (October 5, 2010)
- Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that Complete Building Services (CBS), has selected Astea’s FieldCentrix® Enterprise solution. CBS will be implementing the solution to help improve technician efficiency, optimize resource utilization, maximize cross-sell and up-sell opportunities, streamline business processes and reduce operational costs.

CBS is based in Washington, DC and was established in 1963 as the building services division of The Donohoe Companies, Inc.  Over the period of these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients.  CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia.  

The CBS team evaluated several field service and mobility solutions, and selected Astea for three key reasons:

  • Astea’s extensive and proven experience providing global field service and mobility solutions to numerous enterprise companies around the world.
  • Astea’s FieldCentrix solution suite provides complete service management & mobility functionality necessary to fully automate and streamline their service operations.
  • Astea’s FieldCentrix solution incorporates industry best practices and seamlessly integrates with their existing infrastructure.

“We needed a proven solution that would provide us with total visibility of our field service operations, improve first time fix rates and workforce utilization, and reduce operational costs in addition to capturing additional revenue opportunities,” said Terry Oakley, Senior Vice President of Operations, CBS. "After an exhaustive evaluation process we strongly concluded that the combination of Astea’s domain expertise, robust solution suite and widespread experience in delivering field service and mobile solutions was the best fit for our business.”

CBS selected Astea’s FieldCentrix Enterprise suite of applications including FX Service Center® and FX Mobile®.

FX Service Center provides Web-based dispatch and call center capabilities to the company. It interfaces to the field technician's mobile device and provides real-time status and communication with dispatchers and office personnel. It also helps create a complete, online knowledgebase of corporate information.

FX Mobile captures customer information while creating seamless wireless or direct connect communication between their field technicians and the office. It also provides workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time and expense capture, email messaging, additional service requests.

“We are extremely pleased that CBS has chosen Astea as their premier field service and mobility solution provider to drive operational and financial efficiencies for their business,” said John Tobin, President, Astea International. “We look forward to working closely with CBS to drive maximum benefits from their implementation.”

Astea helps companies worldwide achieve the highest levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every touch point. The company can be reached at 215-682-2500.

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About Complete Building Services
CBS is based in Washington, DC and was established in 1963 as the building services division of The Donohoe Companies, Inc.  Over the period of these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients.  CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia.  

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and scheduling optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.

www.astea.com.   Service Smart.  Enterprise Proven.

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© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc.  All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International
215-682-2500
dgeiger@astea.com

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