« View all Press Releases

Astea International is Positioned in the Visionaries Quadrant in Gartner’s 2013 Field Service Management Magic Quadrant

Evaluation based on Completeness of Vision and Ability to Execute
Horsham, PA, October 15 2013 – Astea International Inc. (NASDAQ: ATEA), a global provider of service lifecycle management and mobility solutions, today announced that it has been positioned in the Visionaries Quadrant in Gartner’s 2013 Magic Quadrant for Field Service Management*.

Astea is the only software solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced scheduling optimization. Offered in the cloud or on-premise, Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea Alliance’s modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class. For more than 34 years, Astea has been developing and implementing global solutions solely focused on providing service organizations with technology innovations that will further optimize and accelerate their business. 

“We are very pleased to be evaluated by Gartner as a visionary player, and maintaining this position for the fifth consecutive year. We view this positioning as confirmation of our ability to deliver powerful and innovative solutions that consistently generate significant benefits for our customers. Accelerated revenue growth, proactive intelligence, productivity and process optimization, and increased customer satisfaction are just a few of the advantages that our customers are able to achieve by leveraging our solutions,” said Zack Bergreen, Chairman and CEO, Astea International. “Our unique breadth and depth of service management and mobility solutions, domain expertise and innovative technology continue to be a clear differentiator. It has become evident that Astea is one of the few vendors that can offer a full range of software and services across the entire service management lifecycle. For companies in which service is strategic and mission critical, we provide powerful solutions that seamlessly fit within their existing infrastructure.” 

In September, Astea unveiled Astea Alliance 11.0, introducing an abundance of new features and enhancements that were developed on the objective of three main underlying concepts; optimizing and streamlining processes, enabling proactive service insight and intelligence at every level, and significantly increasing ease of use and customizations without technical skills. This significant investment in development resulted in an unprecedented release that is creating a paradigm shift away from the traditional service management solutions in the market today. Building on its extensive history and expertise in the service management industry, Astea Alliance 11.0 has achieved a new standard for delivering a powerful, feature-rich, forward-thinking solution that offers greater ease of use, unmatched configurability, and unique ways to deliver knowledge throughout the organization to ensure user adoption that ultimately ends with elated customers. 

*Gartner, Inc. "Magic Quadrant for Field Service Management" by William McNeill, Michael Maoz and Gordon Van Huizen, October 9, 2013 

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

About Astea International

Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. 

www.astea.com.   Service Smart.  Enterprise Proven.

# # #

© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc.  All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President of Global Marketing
Solution Capabilities


Copyright © 2018, Astea International Inc. All rights reserved
We use cookies to deliver our online services. Details of the cookies we use and instructions on how to disable them are set out in our Cookies Policy. By using this website you agree to our use of cookies. To close this message click close.
View our Cookie PolicyClose and Accept