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Astea International Expands Presence to South Africa with Fullcircle Technologies

Horsham, PA, January 13, 2010 —
Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions, announces that Fullcircle Technologies, a leading provider of mobile technology solutions for the transport and logistics industries, is the authorized and exclusive value-added reseller for Astea International in South Africa. This powerful partnership is already yielding results and has recently produced a new customer, a leading provider of services to South African Retail Organizations. This company will be leveraging Astea’s innovative service lifecycle management and mobile workforce solutions in conjunction with Fullcircle’s deep mobility expertise to drive financial and operational efficiencies for their service operations.

Fullcircle Technologies will act as an exclusive value-added reseller of Astea’s solutions, giving their current and future customers access to customer management; service management; asset management; forward and reverse logistics management; mobile workforce management; and dynamic workforce scheduling optimization solutions.

“We are very excited to announce our partnership with Fullcircle Technologies,” said Ian Evans, managing director of EMEA for Astea. “Demand for effective field service management and mobile workforce solutions continues to climb as companies across the globe uncover the immense revenue opportunities associated with better service and Fullcircle has the experience and expertise to help South African companies realize these benefits.”

Fullcircle Technologies is at the forefront of mobile technology solutions for the transport and logistics industry in South Africa. Founded in 2006, its core business is the integration, implementation and in-field management of best-of-breed, turn-key mobile productivity solutions. Fullcircle Technologies is unique in that its management team has senior level transport and logistics, and field service management industry experience as well as deep-rooted technology training that is built on years of experience working for some of the most admired global information and communication technology companies.

“Automation of service management within South Africa is under developed,” said David Miller of Fullcircle Technologies. “There’s an immense need for service lifecycle management and mobility solutions, and together, we’re offering local South African companies an effective way to drive service revenue through increased customer satisfaction and effective billing. We are very pleased to be representing and working with a leader in the service management space. Astea’s extensive experience in delivering proven and innovative software solutions to the global market has made them the de facto standard for service lifecycle management solutions.”

Astea is the only solution provider that offers all cornerstones of service lifecycle management: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea’s solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea’s solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum, thereby eliminating the patchwork of disparate systems that can hamper a company’s ability to provide best-in-class service.


About Fullcircle Technologies
Fullcircle Technologies (Pty) Ltd provides integrated mobile solutions within industry verticals where it has significant domain knowledge in Southern Africa. Fullcircle initially entered the transport and logistics industry in 2006 successfully implementing solutions for leading companies. Similarly Fullcircle has taken its understanding of field service requirements and in 2009 partnered with Astea to provide service lifestyle management solutions to the South African market.

About Astea International
Astea International (NASDAQ: ATEA) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management. Astea’s solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 400 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
www.astea.com.   Service Smart.  Enterprise Proven.

© 2010 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.

Company Contact:
Debbie Geiger
Vice President, Marketing
Astea International

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