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Inspired Gaming Group Plc Upgrades and Expands Astea Alliance Solution Footprint
Inspired Gaming Group plans to take full advantage of robust capabilities in Astea’s latest software release.
HORSHAM, PA (February 23, 2009) - Astea International Inc. (NASDAQ:ATEA), the leader in service lifecycle management and mobility solutions announces that Inspired Gaming Group Plc (INGG), a leading supplier of Open Server-Based Gaming (Open SBG™) technology, is planning to upgrade and deploy Astea Alliance version 8.
With Astea’s latest release, Inspired Gaming Group is looking to streamline and enhance business processes which they believe will result in more effective customer service and reduced maintenance costs. Astea Alliance will be deployed in both the Remote Fix and Field Service groups.
There are many capabilities which they will be leveraging with this new release. Of particular interest will be that of Inventory Management. This will give their National Service Control Center visibility of technician boot stock, thereby significantly reducing customer response and fix time whilst simultaneously maximising investment in inventory and reverse logistics. Additionally, Alliance Mobile, which leverages the latest advances in wireless and workflow technology to optimise field service processes, will help in reducing delays with new call assignments as well as providing service technicians with the information they need to do their job ‘right the first time’.
“Astea and Inspired Gaming Group have an excellent relationship,” said Alex MacGregor-Devlin, Enterprise IT Director, Inspired Gaming Group Plc. “Today we are faced with a tough balancing act, the pressure to deliver world class service whilst optimising investment and more effectively managing our cost base. Astea’s software is helping our business gain agility, providing greater returns for both our customers and ourselves from our service operation.”
Clive Zeida, CRM Director EMEA, Astea International added, “Astea and Inspired Gaming Group have a long standing partnership. We are proud to work with them to deliver enhanced business benefits to their service operation.”
Astea is unique in its offerings because it provides the total end-to-end service management and mobility solutions that can support a company’s entire service business. Astea offers service management, mobile workforce management, parts and inventory management, reverse logistics management and customer management solutions all on a single central repository.
About Inspired Gaming Group Plc
Inspired Gaming Group Plc (INGG) is the leading player worldwide in the Open Server-Based Gaming (Open SBG™) market and is also the leading provider of analogue and Open SBG™ machines in the UK for the leisure and gaming markets. The Group provides Open SBG™ software systems and Open SBG™ digital and networked terminals in 10 countries today. The Group manages over 50,000 machines across the UK, of which in excess of 24,000 are already on the Open SBG™ platform. The Group's customer base includes bars, casinos, bingo halls, licensed betting offices, holiday parks and other out of home leisure venues. Key customers include the major gaming companies such as William Hill and Gala Coral Group. The Group is also the leading provider of Fixed Odds Betting Terminals, itbox skill gaming terminals, and other Open SBG™ variants.
About Astea International
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry’s leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.
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