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See what the leading industry publications are saying about Astea and our solutions.

November 28, 2012
Field Technologies Online
Standardize Service Management To Maximize Efficiency

Companies upgrading an older field service automation with new technology face slightly different challenges from those that are moving from manual, paper-based processes to mobile computing. But what about a company that has to do both, simultaneously? That was the challenge facing APi Group, Inc., a contracting, fire protection, and security/alarm system conglomerate that operates 40 subsidiaries. The company is deploying a mobile field service automation solution to standardize operations across its various divisions (some of which were highly automated, some of which had no automation at all). In the process, the company will increase the number of calls each technician can service per day, improve invoicing, and enhance its field inventory operations.

October 1, 2012
Service Management Online
Technology Ahead

Demand for field service management software continues to grow as companies seek to manage their field based service management teams more effectively and improve delivery of SLA’s to their customers.  Advances in mobile technology are stimulating the market, as customers now have almost unlimited choice in deploying new mobile devices to supplement or replace rugged laptops, which have been the traditional device of choice used by service engineers.


July 25, 2012
Field Technologies Online
HTML5 Levels The Mobile Playing Field

What impact will HTML5 have on native applications?

One ongoing challenge in mobile application development has been supporting multiple, often quickly changing, platforms. Each new software app not only has to stay current with new versions of each mobile operating system, but the potential introduction of new platforms in the enterprise (like Android or iOS) could mean that each application has to be developed in multiple versions.

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