See what the leading industry publications are saying about Astea and our solutions.
May 28, 2009
Integrated Solutions Magazine
Automate Your Way To Field Service Success
When deployed correctly, field service automation solutions that leverage mobile technology can cut costs and increase productivity. A company’s field service operation plays a critical role in customer satisfaction and retention. Long after the initial sales cycle is over, service technicians serve as the public face of the company to existing customers. For companies that maintain an internal service organization, having an effective and efficient crew of repair technicians in the field can help avoid costly downtime or equipment failures.
March 19, 2009
Service Management Online
Improved field service with reduced cost aims of new service management system
Pharmacy automation supplier ARX has updated its field service operation with the intention of increasing performance while reducing cost in key areas. Its aims include increased accuracy of warranty tracking, SLA compliance, engineer optimisation and tighter inventory control. In order to achieve the above, the company has purchased the Astea Service Management and Mobile software solutions.