See what the leading industry publications are saying about Astea and our solutions.
November 7, 2006
Driving Up Profits
How to turn your Field Service Operation from a Cost Center into a Profit Generator.
September 7, 2006
Manufacturing Business Technology
Microsoft and Astea integrate ERP and service-management suites
Microsoft Business Solutions' latest bid to add vertical-industry functionality to its ERP offerings came via a partnership with Astea International, a field-service operations vendor.
August 31, 2006
Khristen Chapin / Integrated Solutions
Field Service Focus: Rising Fuel Costs
Field Service Focus: Rising Fuel Costs Mobile communications and/or field service optimization solutions can greatly reduce your fleet fuel costs. With the average price for a gallon of regular unleaded gas topping $3.00 at the end of July, companies with fleets of mobile workers are feeling the pain. And the price is only going up, given the lamentable quandary in the Middle East; industry analysts are predicting oil to soar past $80 a barrel in the near future. The situation brings to light the necessity for field service automation solutions, which can reduce travel time, therefore reducing fuel costs.
August 6, 2006
Mobile Enterprise Magazine
One Hand to Shake
With its purchase of Fieldcentrix, Astea is looking to get a little closer to (more) customers. When service management software solutions company Astea purchased FieldCentrix, arguably the industry leader in mobile field force automation, it put itself in the impressive position of being able to offer customers a more seamless solution with which to support their ?service management lifecycle.? It also gained an enviable client roster that included the likes of Honeywell, Ingersoll-Rand and Praxair, and positioned itself as a company that could appeal to both Fortune 50 empires and smaller players with big ideas but little infrastructure. We spoke with Zack Bergreen, chairman and CEO of Astea, about the merging of the companies and what the purchase says about the marketplace.
May 2, 2006
Supply and Demand Chain Executive
Astea Aims to Improve "First-time-fix" Rates in Field Service: Offers new inventory visibility, GPS mapping and scheduling capabilities in solution for mobile service organizations
Service lifecycle management (SLM) specialist Astea International has rolled out a new version of its solution for mobile service organizations, updating capabilities to improve "first-time fix" rates, resource optimization and customer satisfaction, the solution provider announced. FieldCentrix Enterprise 4.1, currently available, comes less than 30 days after Astea introduced Service Management OnDemand, its first managed hosting solution for the small and midsize business market.
May 1, 2006
Paul Desmond / Redmond Channel Partner Online
Buying Your Way to Growth: How mergers and acquisitions can put your company on the fast track.
... And Astea International Inc. wanted to add an elite customer base and some leading-edge technology to its field service management business.
Although their specific goals were somewhat different, all three Microsoft Gold Certified Partners were focused on the same idea: growing their businesses. And all came to the same conclusion about how to reach that goal: by merger or acquisition.
April 20, 2006
Zack Bergreen / Sbusiness
Service Life-Cycle Management Is a Prerequisite for "Best-in-Class" Field Service--But How Do You Get Management to Buy In?
Managing today's services enterprise means planning and coordinating services on a global scale. It means delighting your customers--and it calls for new technologies and business practices designed specifically to solve the service life-cycle management challenge. This is why any organization striving to provide "best-in-class" field service in support of its customers first must implement a robust service life-cycle management (SLM) solution in order to achieve its objectives.
However, simply identifying and communicating the potential benefits of SLM constitutes only half of the battle. You still need to "sell" the concept to management in order to gain their "buy-in." One proven tool for such a challenge is the service impact assessment, or SIA, model. It is designed to quantitatively prove the case for implementing SLM with real numbers that positively impact the bottom line.
April 6, 2006
Supply and Demand Chain Executive
Service Management Solution for SMBs Debuts: Astea International launches on-demand solution to provide small, midsize enterprises with real-time visibility and control of service operations
Astea International, a provider of service lifecycle management (SLM) solutions, this week released a hosted solution targeted at small to midsize businesses (SMBs) following on the company's acquisition of FieldCentrix, a mobile field-force automation company.
April 1, 2006
Amy Roach Partridge / Inbound Logistics
Port Security: The Dubai Aftermath
As technologies and products increasingly become commoditized due to global competition, companies are turning to the service side of their business to stand out from the crowd. Those that can't compete on cost may win over or retain a customer by offering aftermarket services to sweeten the deal. But the prevalence of outsourced manufacturing has complicated service parts logistics.
January 17, 2006
IT Business Edge
Technology Eases Service Tech 'Issues'
An interview with Zack Bergreen, CEO and chairman of Astea International, a provider of Service Lifecycle Management solutions for companies that market, sell, service and support equipment. Its applications extend traditional CRM to encompass supply chain and logistics functionality.