HVAC Scheduling Software
The battle continues for service contracts in the HVAC industry. The rules of competition have changed for companies servicing heating, ventilation, and air conditioning (HVAC) and related control systems over the last several years. The clean separation between installing and maintaining the mechanical components of the equipment – such as air handlers and chillers – and the control systems has dissolved. The customer now has more options for service. All service companies need to address increased competition and complexity of the new service landscape by simultaneously providing higher levels of customer service while decreasing service costs.
For companies that manufacture and service heating, ventilation, air conditioning products, Astea's solutions provide an HVAC scheduling software with a comprehensive set of integrated business solutions that empower strategic initiative while driving tactical execution.
Companies that install, repair, and maintain HVAC equipment – such as furnaces, refrigeration equipment, chillers, air handlers, split systems, compressors, control devices, and other HVAC products for residential and commercial use – will be able to increase competitive advantage, top-line revenue and bottom-line profitability through a consolidated, shared, enterprise solution.
Comprehensive Contract and Service-Level Management
Contracts can be structured in ways that best fit your business and the businesses of your customers. Meter billing, preventative maintenance and draw-down contracts are all easily managed.
Field technicians and management can be certain that Service Level Agreements (SLAs) are planned for and met, ensuring mission-critical commitments to the customer are honored and revenue is not lost.
Company representatives can quickly verify customer and vendor entitlements, eliminating the costs of providing parts and services not truly due per warranty or contract, while ensuring that all vendor claims are quickly processed and accounted for.
Superior Installation / Field Service Efficiencies
Leveraging the most comprehensive field service automation tools in the industry, field force capacity utilization can be optimized, resulting in salient operational efficiencies. Your Field Technicians will be empowered for increased revenue generation & recovery.
By implementing HVAC scheduling software, technicians will have visibility to installed equipment, service and call histories, enabling them to accurately diagnose and resolve the issue. Also, our HVAC scheduling software allows your technicians and dispatchers to easily see what jobs need parts and where to get those parts.
By streamlining the invoice process, you’ll be able to shorten billing cycles, lower your Days Sales Outstanding, and manage cash flow more effectively. By streamlining and managing service inventories, such as trunk stock, more effectively, you’ll be able to see inventory cost reductions.
Service and Sales Integration
Enable field service technicians and contact center personnel to more thoroughly service their accounts while driving revenue in the process. By putting intuitive, easy-to-use sales tools into the hands of service employees you’ll open up new opportunities to up-sell and cross-sell equipment and consumables.