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Get Smart: Business Intelligence for Service Organizations
Learn How Best-in-Class Organizations Improve Service with Business Intelligence
Aberdeen research shows that increasing customer demand for more efficient service and madates to improve service costs are driving organizations to adopt tools and processes to improve decision-making and reporting. A survey of 250 service executives conducted in October and November, 2007 found that Best-in-Class organizations are adopting data analysis technology, common knowledge bases and simulation modeling technology to increase the speed and accuracy of decisions within post-sale service operations.
Best-in-Class firms reported:
34% profitability as a percent of service revenue
82% Service Level Agreement (SLA) compliance
58% two-year SLA compliance improvement
57% two-year customer retention improvement
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