News & Events

Point Your Service Techs in the Right Direction

Learn more about our Dynamic Scheduling and Optimization Solution

Free Recording

Get Smart: Business Intelligence for Service Organizations


Learn How Best-in-Class Organizations Improve Service with Business Intelligence

Aberdeen research shows that increasing customer demand for more efficient service and madates to improve service costs are driving organizations to adopt tools and processes to improve decision-making and reporting. A survey of 250 service executives conducted in October and November, 2007 found that Best-in-Class organizations are adopting data analysis technology, common knowledge bases and simulation modeling technology to increase the speed and accuracy of decisions within post-sale service operations.

Best-in-Class firms reported:


  • 34% profitability as a percent of service revenue
  • 82% Service Level Agreement (SLA) compliance
  • 58% two-year SLA compliance improvement
  • 57% two-year customer retention improvement

Fill out the form below to Get Smart and improve your service organization.

All fields are required!



Solution Capabilities


Copyright © 2018, Astea International Inc. All rights reserved
We use cookies to deliver our online services. Details of the cookies we use and instructions on how to disable them are set out in our Cookies Policy. By using this website you agree to our use of cookies. To close this message click close.
View our Cookie PolicyClose and Accept