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The Impact of Globalization on the Supply Chain

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The Impact of Globalization on the Supply Chain

Global expansion is a business reality for organizations faced with shrinking product margins, increasing competition from foreign sources, and a technology environment that gives customers unprecedented choice in the selection of products and services. As companies expand sales operations beyond national borders, post-sale service organizations are put under significant pressure to deliver a high level of customer service at an acceptable cost and with strong profit performance on a global scale.

To achieve Best-in-Class performance, companies must:

  • Measure key operational and customer-facing metrics
  • Adopt global common practices, reporting structures, and metrics
  • Centralize knowledge management across service operations

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