The Mobile Field Service Solution Selection Report
Strategy and Technology Selection Handbook

Mark W. Vigoroso, Vice President, Service Chain Management Research, Aberdeen Group
Rachel Gecker, Research Analyst, Service Chain Management Research, Aberdeen Group
Leading service organizations are realizing significant gains in performance by deploying mobile field service solutions that allow field workers to productively and profitably interact with back-office systems and workers to share critical data on customers, orders, assets, and inventory. Evidence of a growing need for mobile field service automation includes:

• Mobile hardware and software devices ranked as one of the top business investments companies have prioritized in the consumer-driven, manufacturing, utilities, and transportation/logistics industries, according to recent Aberdeen-Group research.
• Eighty-eight percent of best-in-class firms view the vital connection between the field and back office as a top strategic priority.
• Thirty-seven percent of companies Aberdeen surveyed leverage wide-area wireless data networks for field service communications and another 44% plan to within the next 18 months, which will make wide-area wireless the leading data connectivity method for field service organizations by 2007.