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Competing Through Service: Servicing Your Way to Growth and Profitability

Dawn of the Age of the 'Chief Service Officer'?

Competing Through Service: Servicing Your Way to Growth and Profitability
Service and support professionals in product-dominant companies are stepping up to a pressing challenge: grow revenues and beat competitors on the back of the service organization.

Is your company looking to compete through service? Then you need to attend this powerful webinar hosted by Astea International: Competing Through Service: Servicing Your Way to Growth and Profitability.

Featuring:

• Mark Vigoroso, Vice President, Service Chain Management Research, Aberdeen Group
• Jeff Gaulin, Manager Customer Service & Depot Repair, Haemonetics
• Michael Sauve, Senior Programmer Analyst, IT, Haemonetics

Date: Thursday, December 15th
Time: 12:00pm EST

Learn how you too can achieve the following benefits:

• Compress the contract-to-cash cycle
• Identify incremental sales opportunities and improve revenue recovery
• Collapse non-value-added workflows
• Enhance resource utilization and reduce downtime
• Coordinate the efforts of sales, marketing, manufacturing, and service organizations
• Improve compliance with Service Level Agreements (SLAs), contracts and warranties
• Synchronize every customer touch point for increased customer satisfaction

Hear industry best practices and learn what it takes to transform your organization from a cost center to a profit center to ensure continued profitability. Learn how leading service executives are rising to the challenge and leveraging technology and services to automate and synchronize the four key pillars of post-sales service -- People, Process, Parts, and Data. Gain insight into how Haemonetics is leveraging technology today to achieve end-to-end optimization of their service and support value chain.