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Field Service Automation
Customer Focus: The Linc Group's one year payback
Innovating in the Field: Danka Case Study
Document solutions company Danka (now a wholly owned subsidiary of Konica Minolta)is turning its competition into copycats with a uniquely customized field service solution from Astea that will lead the way for a decade to come.
Michael Calcinari, VP of service planning and support with Konica Minolta, emphasizes that the deployment’s process and cost benefits have been many-fold, and include:
- Improved device support
- Improved technician productivity
- Improved issue resolution
- Improved parts visibility
- Improved company communications
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