Astea International, Inc.

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Innovating the Field | A Mobile Enterprise Whitepaper

Document solutions company Danka Business Systems PLC (Danka) is turning its competition into copycats with Danka ESP, a uniquely customized field service solution from Astea that will lead the way for a decade to come.

Michael Calcinari, VP of service planning and support with Danka Business Systems, emphasizes that the deployment’s process and cost benefits have been many-fold, and include:

Improved device support
Improved technician productivity
Improved issue resolution
Improved parts visibility
Improved company communications

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