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Innovating in the Field: Danka Case Study

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Document solutions company Danka (now a wholly owned subsidiary of Konica Minolta)is turning its competition into copycats with a uniquely customized field service solution from Astea that will lead the way for a decade to come.

Michael Calcinari, VP of service planning and support with Konica Minolta, emphasizes that the deployment’s process and cost benefits have been many-fold, and include:

  • Improved device support
  • Improved technician productivity
  • Improved issue resolution
  • Improved parts visibility
  • Improved company communications

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