Service Contract & Warranty Management 2013: Closing the Profitability Loop
TSIA and Astea International Joint White Paper
5 Key Areas
of Optimization for Field Service
Innovative Technology Has Dramatic Impact on Streamlining Operations
Featuring Never Before Released TSIA Benchmarking Data
Over the last year, TSIA has sharpened its focus on field service operations, initiating additional benchmarking of key field service financial, quality, and operational metrics. The data is painting a worrisome picture: The average cost of an enterprise field service visit has now surpassed $1,000.
With companies looking for ways to improve operational efficiency and lower costs, field service is poised to dramatically reinvent itself, leveraging innovative technology and approaches to change the way companies interact with customers in the field.
This report examines the five critical areas of field service processes, providing TSIA’s new industry benchmark data to help companies determine where the most potential for productivity and cost improvements exist.
To learn more about these optimization strategies, download our white paper today!