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Astea Webinar Series
Service Management Software: Best of Breed vs. ERP
Recording Now Available!
With the ever-increasing importance of service and support, it is no longer a question whether an organization should have a service management & mobility solution but, rather, what is the best solution to support aggressive growth & cost containment objectives. Organizations that provide service & support already know that to stay competitive they must make service a top strategic initiative.
As a service leader, you know that you have to fight for every share of your customer’s wallet, which makes customer satisfaction and retention even more mission-critical. Additionally, your service organization is now being looked at as a major revenue stream to offset shrinking product margins. You need to deliver innovative service offerings to create competitive differentiation and ongoing value for your customers. Faced with these challenges, service executives often find themselves at a crossroads of either purchasing their incumbent Enterprise Resource Planning (ERP) service management offering or investing in a best of breed service management & mobility solution.
During this one hour webinar you will hear from experts and discover:
- Differentiators between best-of-breed and ERP solutions
- Things to consider when evaluating best-of-breed vs. ERP solutions
- How integrating a best-of-breed solution with your existing ERP can create a very compelling value proposition
You will also see a demonstration of Astea’s leading service management & mobility solution with a focus on data integration elements with an ERP solution (for this demonstration it will be Microsoft Dynamics AX but is applicable to other leading ERP systems as well).
Download today to get your service strategy on the fast track to success.