Astea International, Inc.

Aberdeen Webinar Recording Available Now

Discover the strategies that will serve as the foundation for success of Best-in-Class organizations in 2010, and stay ahead of the competition. Did you know that more than a third of the companies surveyed cite the need to improve existing levels of customer satisfaction (41%) and desire to stimulate overall revenue growth within the existing customer base (39%) as the primary pressures they currently face, and that post-sales strategic service management is one of the principal ways by which they believe they can attain these goals?

Bill Pollock, Vice President and Principal Analyst of the Strategic Service Management Practice at Aberdeen Group, will share the key intelligence insights.

What Attendees will learn:

What makes the Best-in-Class leaders in their respective fields

Where your organization currently stands with regard to attaining its own Best-in-Class levels of service management, focusing on such key areas as service revenue creation and profitability, customer satisfaction and retention, and workforce productivity.

What future things to consider for continual service process optimization!

Presenter:
William K. Pollock, Vice President,
Principal Analyst for Aberdeen’s Service Management Practice

During the past 30 years Bill has served as an analyst to more than 250 services organizations throughout North America, Europe, the Middle East, Southeast Asia and Australia. He is a frequent speaker on services-related topics for a variety of venues including global services conferences, seminars, workshops, client users groups, webcasts, and other industry-leading events.

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Aberdeen Webinar Recording Available Now